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In accordance with the provisions of the legislation in force on the protection of personal data, we inform you that your data will be integrated into the processing system belonging to TRANSITUBE, whose registered office is located at 86 Avenue Louis Roche, 92230 Gennevilliers - France - Tel: 01 40 85 17 00 - Email: contact@transitube.com
Data controller
According to article 4.7 of the RGPD, TRANSITUBE is responsible for the processing of personal data collected on the TRANSITUBE.COM website. TRANSITUBE determines the purposes and means of the processing carried out.
Contact details of the DPO :
Why does TRANSITUBE collect personal data?
TRANSITUBE collects data for the following purposes: analysis of website usage behaviour, sales operations, after-sales service and commercial canvassing. Some data is collected automatically. You are then scrupulously informed beforehand. Other collections are imposed by the law and/or the regulation (for example for the establishment of invoices), others finally are of strategic and commercial importance and require the preliminary collection of your consent. TRANSITUBE is careful in each case to comply with the regulations, the requirements of which vary from simple information to the prior collection of your consent.
1. Automatically collected data
In accordance with the legal and regulatory provisions in force, we automatically collect certain information when you browse our site. These data are as follows:
- the device and browser used
- IP address
- the date and time of your navigation
- your browsing history
In order for this data collection to be permitted under the regulations, we provide you with the mechanism to object by updating your contact preferences in the "my account" section of our website or by contacting customer service. This option is available on all browsers, and all types of devices (including smartphones and tablets). Please contact us if you experience any difficulties in using this mechanism. In accordance with the regulations, we also inform you that :
- The data collected is not cross-referenced with other processing (e.g. customer files or statistics on visits to other sites).
- The data collected in this way will only result in the production of anonymous statistics
- We do not track your browsing on other websites.
- The IP address collected does not allow for a more precise geolocation than the scale of a city:
- This data is not kept beyond 13 months from your first visit.
- Raw traffic data with an associated identifier should also not be kept for more than 13 months.
Any collection of data beyond those intended to supply these statistics requires your prior consent if not assisted by another legal basis.
2. Data collected when creating your customer account and when ordering
In order to create your account and access the ordering process, you will need to provide us with your company information as well as contact information, which is considered personal: your name, contact details (email and postal address and telephone number), bank details. The legal basis for this collection and processing is Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").
3. Data collected when you contact customer service
You may provide us with personal data when you contact customer service, so that we can process your requests. Again, the legal basis for this is Article 6.1.b of the GDPR. The legal basis for this collection and processing is Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").
Data retention
In accordance with the regulations in force, TRANSITUBE informs you that the data will be kept for the period strictly necessary for their processing, in accordance with the regulations in force locally. For example, in accordance with French law, we are obliged to keep payment and billing information for a period of 10 years.
Data processing
TRANSITUBE informs that it will process the data in a legal, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. TRANSITUBE will therefore take all reasonable steps to ensure that your data is deleted or corrected without delay if it is inaccurate. A TRANSITUBE agent may contact you by telephone to ensure that the information provided is correct. TRANSITUBE will process your data in order to fulfil its contractual obligations to print your order and manage your customer account. Without this data, we may not be able to invoice the services ordered. TRANSITUBE will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by updating your contact preferences in the "my account" section of our website or by contacting customer service.
User rights
In accordance with Articles 15 to 22 GDPR, regarding the data we hold about you, you have the following rights:
- right of access (Article 15 of the GDPR)
- right of rectification (Article 16 of the GDPR)
- right to erasure (Article 17 of the GDPR)
- right to restrict processing (Article 18 of the GDPR)
- right to notification of data: rectification, erasure, restriction (Article 19 of the GDPR)
- right to data portability (Article 20 of the GDPR)
- right to object (Article 21 of the GDPR)
- right not to be profiled (Article 22 of the GDPR)
You can exercise these rights by sending your request to the following postal address TRANSITUBE or to the e-mail address TRANSITUBE. Any request for the exercise of a right must be accompanied by a copy of a valid proof of identity to enable us to ensure that the request formulated emanates from the legitimate holder of the data concerned. You may also contact the relevant supervisory authority (CNIL) to make any complaint you consider appropriate.
Data transfer
TRANSITUBE may transfer data when it is necessary for the management of an installation request made from the forms of the website, or for the sending of an order (for example to subcontractors such as installers for the qualification of your installation project, graphic designers and/or workshops or carriers such as DHL, TNT, UPS, and La Poste). This transfer of data will be carried out in accordance with the safeguards, measures and rights set out in current legislation on the protection of personal data and in accordance with this privacy policy.
Duration of data retention
The length of time we keep your data varies according to the state of the law and when the constraints are less, according to the recommendations of the CNIL and our needs. For example, we are legally required to keep invoices for a period of 10 years. Invoice data is therefore kept for 10 years. As an indication, you will find in the attached table the retention periods of the main data applied by TRANSITUBE:
| Type of data processing | Purpose of the processing | Legal basis for processing | Shelf life | Remarks (the simplified standards of the CNIL have only an indicative value since 25.05.2018. Future standards are expected). |
| Commercial and marketing files | Management of customer and prospect files | Article 6.1.b of the GDPR | Data that may not be kept beyond the period of retention strictly necessary for the management of the commercial relationship, with some exceptions | CNIL simplified standard NS-048 |
| Order management | Article L123-22 paragraph 2 of the Commercial Code | 10 years | ||
| Customer relations/SAV | - Commercial relationship management - Prospecting | - Article L123-22 paragraph 2 of the Commercial Code - Article 6.1.b of the RGPD | CNIL simplified standard NS-048 | |
| Use of customer area | Article 6.1.b of the GDPR | Data that may not be kept beyond the period of retention strictly necessary for the management of the commercial relationship, with some exceptions | ||
| Electronic commercial prospecting | Article 6.1.a of the GDPR | 3 years from the date of collection by the controller or the last contact from the prospect | CNIL simplified standard NS-048 |
Introduction to cookies
The term "cookies" covers all cookies or tracers deposited and/or read on an equipment (computer, telephone, tablet), for example when consulting a website. During your visit to this website, information relating to your navigation may be recorded on your equipment in cookie files placed by us or by third parties. The cookie may contain several pieces of data: the name of the server that placed it; an identifier in the form of a unique number; an expiry date, etc. This information may be stored on your computer in a simple text file that a server accesses to read and record information. What is the purpose of the cookies that may be stored on your terminal and how do you manage them? Cookies have different functions.
- 1. TECHNICAL COOKIES
Technical cookies are used for technical purposes, to facilitate navigation on our website. These technical cookies allow us to identify you to help you fill in forms or certain fields, and to improve your navigation. Technical cookies also allow us to implement security measures or to take into account your choices, such as language. The purpose of these cookies is simply to ensure the operation of this site. They can be placed and read on your terminal without your consent.
| NAME OF COOKIE | PURPOSE OF THE COOKIE | DURATION OF THE COOKIE |
|---|---|---|
| wp-settings-time | Allows you to store your usage preferences. | 13 MONTHS |
| wordpress_test_cookie | Checks whether cookies are enabled on your device to provide an appropriate user experience. | No |
| axeptio_cookies | Allows you to display the cookies banner. | No |
| wp-wpml_current_language | To store the language settings. | 1 day |
| itsec-hb-login | Hide the WordPress login URL | 10 minutes |
Basic status: cookies enabled.
- 2. AUDIENCE MEASUREMENT COOKIES
The audience measurement cookies allow us to measure the audience of the various contents and sections of this site, and to understand in particular how users arrive on the site. This website does not carry out any advertising. We use anonymised Google Analytics tracking. Your last three IP address values are missing to be anonymised. We use this data to track website traffic. SETTING UP AUDIENCE MEASUREMENT COOKIES: GOOGLE ANALYTICS Allows you to manage tags (such as JavaScript tracking and marketing optimization tags) on the Google Analytics site, and Google tags.
| NAME OF COOKIE | PURPOSE OF THE COOKIE | DURATION OF THE COOKIE |
|---|---|---|
| _ga | Used to distinguish visitors to the site. | 13 MONTHS |
| _gat | Used to limit the request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_gtm_. | 10 minutes |
| _gid | This cookie is used by Google Universal Analytics to store a unique identifier in order to generate statistical data about how the visitor uses the site. | 1 day |
Basic status: cookies enabled to collect anonymised statistics. RGPD COOKIE SETTINGS: AXEPTIO
| NAME OF COOKIE | PURPOSE OF THE COOKIE | DURATION OF THE COOKIE |
|---|---|---|
| axeptio_cookies | Stores preferences for consenting/refusing to deposit cookies. | 11 MONTHS |
Basic status: cookies enabled.
- Cookie retention time
The cookies stored in your terminal or any other element used to identify you for statistical or audience measurement purposes will have a reasonable lifespan in relation to the purpose of the processing envisaged within the limit of thirteen (13) months maximum, this duration not being automatically extended when you visit the SITE again. Beyond this period, the raw traffic data associated with an identifier is either deleted or anonymised.
We use different kinds of cookies. The Google Analytics cookies are fully anonymised and can therefore be generated without your permission. The data collected is used to optimise the functioning of the website in order to meet your expectations even better. Other cookies are used to personalise content and analyse traffic on our website. To learn more about cookies and their purpose, please visit cookiedatabase.org
Changes to this Privacy Policy
This privacy policy was last updated on February 10, 2021. From time to time, TRANSITUBE may make changes to its privacy policy and update it on its website. Any updates to this policy will be communicated to you by means of easily identifiable notices on our website and/or by sending you an e-mail notification.